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Why you should buy from Everything Fishy Read what our customers have to say 1. Exclusive Selection If we don't know it to be one of the best products for the job, it's not available. Hertz flake foods flunked my fish's taste tests. They aren't here. Scientific and in-house tests on dechlorinators, bacterial supplements, air pumps, foods, test kits, the small expense items that you have to have, but we think they should also work. Our decorations are tested for durability and leaching. We don't carry as many, but you will KNOW what you are getting. 2. Competitive Prices Shop the competition and see. Our prices on some items are higher, because our costs are a lot higher than the big stores, especially on canister and external filters. But, for many items we are lower. And we carry many items that are NOT available and can not be special ordered from the large pet stores and discount store pet departments. Example: Fishless cycling kit with instructions, certain BETTER books, Zip Drops, Fritz-Zyme 7 (rated the best bacteria supplement on the market in an independent university study.), and the list goes on and on. 3. Faster, more personal service. At this day and time, January 2004, we do the best we can. Shipping is as close to next day as we can manage, but covering two states on the maintenance side is causing occasional shipping delays. Generally we luck out, and every order still goes out on time. We'll attempt to email and let you know what is going on, but if you have any question, feel free to call the toll free at 877-291-9734 and we'll be happy to answer your query. Or email us at efmail@earthlink.net Most items are in stock and ready to go, every day. Most ship the following business day. Medicines the top of the customer notification list if a delay may occur. If we are out of stock, we'll let you know by email if it is a life-support item. (Plastic plants may be cut from your order if they are out of stock, and your card credited, and we'll let you know if a substitute available, or when your order ships.) Please be sure your email address is correct on your order. 4. Special orders, special questions are welcome. If you don't know exactly what you need, but you know what it needs to do, and it has to do with fish, (pond or aquarium) we probably know about it or we know who to call to find out. We'll get you an answer as quickly as possible. Why you should buy from Everything Fishy in our customer's words and our replies: Sept 2, 2000 Nick, Your Everything Fishy order left yesterday morning. (If I already emailed you, please excuse my memory.) There's a note on the invoice. I haven't had the time to test the PennPlax CleanWater resin. I am very interested in hearing what kind of results you get with it in your aquarium. It has a good reputation, especially with one of my pond customers, but aquariums and ponds are different. Thank you for shopping with Everything Fishy. Alice Burkhart Sept 6, 2000 Alice, I have been using CLEARWATER for two years in my 55 gal. aquarium. I have 4 Discus, 2 Clown Loaches, a nine inch Pleco and several black neons. I change 25% of the water every two weeks and change the CLEARWATER every 2.5-3 months. I have 2 fluvals a 303 and a 103 which I use as a biological. Obviously, I love the product. Nick Sept 2, 2000 Dee called Everything Fishy on Saturday morning, after searching her local pet stores and most of the Internet for FritzZyme 7. She bought the largest bottle I had on the shelf (32 oz.). She's a veteran fishkeeper that knows what works. Her order shipped before noon on Saturday. Tues, Sept 5, 2000 (the day after Labor Day) Hello Alice Received my Fritzyme this morning. Thank you so much!!!!!! Have a great day. You have a loyal customer here. Dee L. Arkansas City, KS Subject: Talking myself out of a sale (original customer message lost to the trash bin, but this was my reply to her suggestion that I was trying to talk myself out of a sale. She ordered hard to clean plastic plants for a 250 gallon marine tank.) Date: Tues, 1 Aug 2000 Carol, If you tell all your friends that I won't sell them anything that isn't good quality, I answer questions and provide customer support, I don't mind losing the portions of the sale that you will be unhappy with later on. Word of mouth is a powerful sales tool, and most of my orders in July have been re-orders from previous customers, or their friends or relatives. I'm doing something right, even if I seem to be "shooting myself in the foot". Anyone can be just like Petsmart.com but with worse prices because we don't get as low a cost as they do. I'm trying to replace my favorite pet store that was open 30 years but closed in Dec 1998. Except I don't have a storefront and I don't ship fish. I sell a fair number of fish locally though. Here's a really large and scary total ticket, but as we discussed, it's for you to pick and choose what you want. The Specific gravity meter is important, when he starts mixing salt with water. And the kind of water that I use is Reverse Osmosis. Tom Thumb Grocery store sells it. Health food stores sell it, and some water filter companies do too. Item # Description Qty Each Price -- long list. This gives you plenty to pick and choose from. I have a smaller skimmer but it would be inadequate for a 250 gallon tank. With 2 32 oz bottles, the FritzZyme-9 is the bare minimum I would use when stocking initially, unless you want to cycle the tank with just live rock and no fish for 4 weeks. Even so, choose a hardy first fish, because really 1 32 oz bottle only treats 40 gallons. It is better to have some bacterial culture than none at all, and it is the best product made. I added the long-handled net. You'd be surprised what a difference that 4" longer handle can make during a fish chase. I left on the plants that are easiest to clean or show brown algae the least. I dropped the fritz white and the gold, because they are going to look awful in a couple of weeks, and be very difficult to clean. Too many little points. The 24” foxtail and cabomba also have little points, but the color won’t make the algae obvious. Alice, I know you are going to think me a total idiot, but how does the skimmer work with the system? The thing I thought we needed was a filter system and lighting system. What exactly does the skimmer do??? Thanks Carol Carol, The skimmer is a pre-filter of sorts. SW bio-filtration is not as easy or efficient as FW. The skimmer lifts off protein before it has to be processed by the bio-filter. Corals, all kinds, give off a lot of protein, and brine shrimp, surplus food can give off some. There are good faq's, and this email is vastly simplified. But yes you need a protein skimmer, or in time you will have a 250 gal. mess. There are some salt FAQ's in the links on my Fishnote page, at the bottom. You might want to take a look. Alice 8/1/00 Carol, The first part of your Everything Fishy order will ship tomorrow, including drop ship on Simplified Reefkeeping, the Fritz Zyme 9, 3 plastic plants, pH test, specific gravity meter, the smallest net, and the test water sampler. The 2nd part will ship either Friday, Saturday or as a last resort, Monday. Probably Friday. The largest 2 nets will ship with the skimmer, and the last 18" jungle val. Thank you for your order, Alice Burkhart Aug 2, 2000 Carol, You will need to sign for this package because I insured it. You can track it on USPS's site with this number _______ . Their site is at http://new.usps.com/cgi-bin/uspsbv/scripts/front.jsp The order is well-packed, but I don't quite trust them with liquids after they busted one about 3 weeks ago. So expect a lot of popcorn, and sealed bags around each bottle of FritzZyme 9. If there is damage, you will need to sign for the package, then file a claim at the post office. But let me know, please, via email. (I don't think they're as bad as UPS, yet.....) And your book is enroute as well, separate package, Priority Mail but you shouldn't have to sign for it. I'll be out of town until Friday morning. My family planned a camping trip to get me away from the computer. Thank you for your order, and have a good week. Alice Burkhart Jack wrote: Greetings, We're looking for netting to place over our pond to keep the leaves out in the fall... do you carry any? Please reply. Thanks, We now have pond netting on the pond supply page, but it must be stretched well above the water or fish can get tangled in it. The squares measure approximately 1/2 inch. Sent: Tuesday, September 12, 2000 11:39 AM Subject: Re: Pond heater I would like some advice on what type of heater to use to keep my 165 gallon water pond(McCort) warm enough so that my Plecostomus could spend the winter in my pond, I am in McCurtain county OK, South East corner,about 3 hours from Dallas Metro. Thanks in advance Ramona Ramona, There are no pond heaters. What I tried last year in my 1000 gallon was a 250 or 300 watt Acura submersible. It did not make a dent in raising the temperature, but I have 1000 gallons. Also, they just aren't safe for outdoor use, and I would worry about the heater getting up against my vinyl liner and melting it. Now, you have a 'hardshell' pond that is less vulnerable to melting, and I still have that Acura. (It saw about 10 days use, and I don't have a tank large enough to need it). I still don't recommend it. No heaters are rated as OK for outdoor use. But PennPlax has a new line of UL approved aquarium heaters. (No aquarium heaters have been UL listed up until now, they couldn't pass the test. This means none, being sold for 30+ years, have really been rated as safe.) This line is also not rated as OK for outdoor use. But they are submersible, in an unbreakable metal tube, and will cut off if taken out of water. (I nearly burned my house down when I grabbed the wrong cord and plugged in an Acura that was laying on carpeting. Melted some carpet and noticed the smell.) The deal is, if I sell you one, I have to assume it is being used in an aquarium. I can't warranty that it will make the pond safe for the pleco. I can't say it won't touch the side of the McCourt and melt it, I can't warranty it as safe, and can't say that PennPlax says it's OK for ponds. They don't. I can say it is probably the safest heater to experiment with. It is also one of the most expensive. I've got to contact my rep for pricing. Let me know if you want to order one. Alice Burkhart Everything Fishy Alice, I thank you for your honesty,you see I was told by a pet Store owner (a place called , D****** in Texarkana,ARK) that I could use any of the aquarium heaters,well I didn't think so, in fact he suggested 2 / 200 watt Thermo Compact heaters. I guess my pleco will spend his winter in an Aquarium in the house or in an inside water garden of a friends. Is Everything Fishy your place ? Thanks again Mo (NOTE: The UL Listed PennPlax heater is out by not on the website yet. Email if you want one, and I'll hurry my coding along.) Subject: Re: Sponge Filters Date: Fri, 28 Jul 2000 12:43:24 -0500 Samuel wrote: Hi it's me again with another question I sure hope you can help me. I've read in some hobbie related articles that you should rinse your sponges once every month so they don't become clogged and stop doing their job? is that true? I have a 66gl. tank filtered by two air-driven sponges without airstones because I can see that the turbulance is dramatically increased by not using them. I never rinse my sponges and my fish never seem to show any distress, my water allways looks crystal clear. I know a local discus breeder who told me he hardly if ever rinsed his sponges and if you looked in his basement you'll witness what a fabulous collection of discus and assorted fish he houses. By the logic of the people who write those "rinse your filter once a month" this discus breeder should have a pile of dead fish but that's just what's not happening. If you wanted to grow infusoria wouln't rinsing the sponge defeat that purpuse? ________________________________________________________________________ Samuel, I probably rinse my sponges twice a year, or when they look really gooey, and when I do it, I rinse them in cool dechlorinated water, usually what I took out of the tank during a water change. I do use air stones, and I change those probably every 3 to 6 months, to keep the flow up. I use good quality glass bead air stones, the kind I have marked on the site as "bulk glass bead air stone, 1". They're actually about an inch and a half long, and put out a lot of air.. I tell people not to change cartridges, etc., all the time, and they all read the boxes on their filters and throw their biological filters into the trash. I won't even carry Biowheels anymore, after finding from personal experience that virtually none of the bacteria reside on the wheel, it's all in the cartridge, and the box lies too much for me. I just carry replacement parts and cartridges on them. Good question. Have a good day. Alice Burkhart Tuesday, July 11, 2000 11:05 AM On your EF order you ordered 2 of the Optima pumps at $8.00 each. I have one in stock. Would you be happy with a Challenger Model 1, priced at $10.00 as a substitute for one of the Optimas? If so, I think I can get your order out complete today. If not, it will ship complete on Thursday. Please let me know. Thank you for shopping with Everything Fishy. Alice Burkhart Sent: Tuesday, July 11, 2000 3:24 PM William wrote: Yes, go ahead and substitute the Challenger 1 for $10.00. And thank you for your fine service. I really like doing business with you guys! -Bill Bill, Ooops. We'll be shipping it tomorrow. Missing the check valves. But we'll send you the $10.00 pump at no extra charge. Thank you for your order. Alice Burkhart July 12, 2000, 6:07 p.m. Bill, It was destiny. I got short-shipped on check valves of all things, so your order will leave tomorrow, Thursday. It seems to have been one of those unavoidable situations. Thanks for your patience, Alice Burkhart Wed, 12 Jul 2000 17:53:08 -0500 No problem. I appreciate your keeping me updated on the status of the order. That's the kind of service one just doesn't find at the big chain pet sites. Thanks! Fri, 14 Jul 2000 Bill, I really appreciated your note, when my wholesaler sent my order on a grand tour of Oklahoma. (I'm in Texas.) It's gone out the door, and in the mail. I substituted your air stones and put a couple of extra stones, slightly larger, in the order, because the Tetra Size 2 is a discontinued item that I wasn't aware of. I put in the Challenger pump in exchange for one of the Optimas, and in case the postal service decided to crush another box (which they did this week for someone else), I packed it pretty thoroughly and oversized. You should have it on Monday. Thanks for your patience, nice notes, and of course, your business.. Alice Burkhart ---------------------------------------------------------------------------------------------------------------------------- The order left on Thursday, with a little more expensive pump at no extra charge. We get them out the door as quickly as possible. But, when our wholesale order ends up doing a grand tour of another state enroute from Texas to Texas, it's out of our control. This is why your card is never charged until your order is in the box. You will be notified by email if a substitution will allow faster shipment, because we never change your order without your permission. And we notify you by email when your order ships, or fails to ship due to a delay. If there is a question in the comments section, such as 'have I ordered the correct item for my marine tank', we will contact you via email, especially if you haven't ordered what you need for your stated purpose, and we'll do our best to make sure you get what you actually need. There are times when being a small company has its advantages. Fewer forms to file if changes are made, fewer 'rules' and less red tape. We hope to keep our small company flexibility as our company grows. Thank you for visiting Everything Fishy. AB July 7, 2000 Steve, Your order, minus the bubblewand, went FedEx this evening. You should have it tomorrow. My apologies for not catching the FedEx account number in the special preferences box, and not knowing my wholesaler would cut the bubblewands from my stock order, or it would have gone yesterday.. I sent an extra 12" stone and a T fitting, that might help fill in for the wand. I've confirmed availability from another wholesaler but the wand won't be in until Tuesday afternoon. Thank you for your business. I will process the credit card transaction after I've shipped the wand. I intended to send it Priority Mail Tuesday, which should put it in your hands Thursday. If you need it Fed Ex'd, let me know. Thanks again, Alice Burkhart July 7, 2000 Your Everything Fishy order shipped complete this morning, via Priority Mail. You should receive it on Monday or Tuesday. Thank you for shopping with Everything Fishy. Alice Burkhart July 9, 2000 Thank you, Thank you, Thank you!! :) You have a great site! Now if I could find a site to id my new catfish! Ruth (& Jill) July 10, 2000 Ruth and Jill, You're welcome. Thank you for ordering. On the bottom of the FishNote page are some links. Try AquaHobby.com, and FINS. They have the biggest photo galleries I think. Thanks again, Alice Burkhart June 18, 2000 I would like to purchase either the beta barracks or beta condos items # 's 253 and 323. I want to order whichever is the biggest. Please email me the approximate dimensions. Thank you, Cynthia R Cynthia, Item 253, The Betta Barracks by Tom's is bigger. It has fish viewing area of around 15" long. (there is some slope on the end walls. You'll need 15 3/4" of space on the wall of your tank to mount it.) Item 323 The Betta Condo by Penn Plax is a little squarer, slightly (very slightly) heavier plastic, and 12 1/2" long viewing area. The mounts extend outside the viewing area, so you still need 15 1/2" of space on the wall of your tank to mount it. The good news is that the Betta Condo will continue to be made, at least for now. Both are 4" tall., although the barracks has a little slope on the bottom wall as well. Thank you for your interest. Alice Burkhart 6/2/00 I have just placed an order .Since this order is being shipped by US POSTAL service can you please ship it to my billing address.As having a po.box I get no mail deliveries.at my residence The reason I put my residence as shipping address is because most orders come by UPS or FEDEX . Please contact me if this is possible. I can ship it to the billing address. It will probably go out Monday afternoon. Thank you for your order, Alice Burkhart Thanks a lot. Looking to do a lot more bussiness in future....................... AMB 5/17/00 Hi - I am looking for rigid clear tubing 3/8" ID. Do you carry this item? If so, in what qunatity is it sold and at what price? Look forward to hearing from you soon! JENDY K Jendy, I don't carry it as a stock item, but I'm pretty sure I can order it the next time I place an order. Penn Plax has it, but it will take me about a week to get it in once I place the order. This is rigid tubing, 7/16" OD, 3/8" ID, 36" long. Each piece: $2.25 Let me know if you'd like me to order it. (I may be able to get it quicker from a local wholesaler, but they have no catalog, and I just placed and picked up an order yesterday.) Alice Burkhart Hi Alice - thanks for the quick response! Some many websites have email and they NEVER respond. This is for a co-worker of mine. He is gone for the day, but will be here tomorrow. I will give hime the info then and get back to you! Thanks again - Jendy It is 2004 and we still have betta barracks in stock. 5/22/00 Hello, Do you still carry the betta barracks and do you have them in stock. Please check supplies on hand, as they seem to have been discontinued and I need several of them. Elva H o o o <%}}}}< I have 34 betta barracks in stock as of today. I also carry the betta condo, by Penn Plax. They have not been discontinued but Penn Plax has become difficult for many stores to get due to industry conditions. Alice Burkhart 4/26/00 Alice, I just wanted to say thank you for all of the fine advice in your booklet "Keeping Murphy Out Of Your Aquarium". About 20 of years ago I had two tanks that were a constant worry and frustration as I watched fish after fish die, and had no clue as to the reason. Well, after discovering your book on the internet and than reading it, I decided to try it again and now our new 44 gallon tank is up and running smoothly with NO deaths! And.... I now know the reason why! Again, Thank you. Jim Dickie p.s. All of the new products available on the market for aquariums now is a true revelation to me! International Shipping Questions. Only a few, but they are growing. Note: as of January 11, 2004, I'm sure overseas shipping rates are higher, and the shipping is still more difficult than referenced on this page. Shipping a liquid into Canada via Air Express certainly took longer than the Post Office told me, (and I told my customer) it would. International shipping will remain a challenge. Also, courtesy of the terrorist strikes on online stores in the US, (which have on various days resulted in many, many orders on stolen credit cards which then had to be voided), large orders leaving the US must have a good AVS match, and a good email address. Without at least one of these, the order gets voided, and future orders on that card will be declined by the cart. If the Address Verification System does not match, but I can reach you by email, we'll chat about it. If the AVS is bad and the email address is bad, the order is not coming. Period. Email quotes: To and From Voilet in Jamaica: Sept 15, 2000 Voilet wrote: Received power filter package today in good condition. Thanks. ---------------------------------------------- Voilet, Thank you for letting me know that you received the Millennium OK. Have the plastic plants arrived yet? They weighed under a pound so I thought they might get there faster. This one still took a full month, but with its weight, I'm not too surprised. Alice ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Sept 24, 2000 Voilet wrote: Please do remember to let me know when you receive my ornaments so I can place my order Thank you ---------------------------------------------------------------------------------- Voilet, I received one, and my vendor shipped the wrong item on the other one. I have the skeleton at the wheel, Item Temp75. I did get another shipwreck, more expensive and heavier (more expensive to ship). It's item 700, and will add $1.00 to your shipping I believe. It wasn't a good week for this mfgr. UPS still has one of the boxes, but I talked to the company and your rocking shipwreck isn't in the missing box. Which means another 10 to 14 days for me to get it in. I do have your siphon though. Let me know what you want to do, and I'll take care of it. Thank you, Alice ------------------------------------------------ Yes I will take item 700 and 75, plus the siphon . I will place my order by Monday 25 as I will choose a few more plants too. I do have one problem your stock is very nice and I just keep on buying, but keep it up you have a nice line to choose from. ---------------------------------------------------- Voilet, Your note was so nice! I'm glad you like my shop. May I put your note on the customer feedback page? (minus your last name and email address of course.) Alice ------------------------------------------------ For sure you can that would nice ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Sept 25, 2000 Voilet wrote: I just placed my order but for the shipping address it should be JAMAICA W.I. ,the last "a" was left off again . Also let me know when you send my order so I can keep track of it. Thank you -------------------------------------------------- Voilet, I'll let you know. (It should go tomorrow, barring disaster.) Thank you for shopping with Everything Fishy. Alice Date: Tue, 11 Jul 2000 01:04:20 -0500 Dear Sir/Madam I would like to order aquarium products from your company, but since I live in Macedonia - Europe I would like to ask you few questions: -do you send products over here? -how much are the postage expences for sending the products over here(per Kg)? -the approximate time needed for products to arrive? -do you accept bank checks? Thank you in advance. Nikola Nikola, To ship 1 kg to Macedonia, small packet, air mail should take 4 to 7 days delivery, but add a few days for customs. (Customs can take up to 3 weeks, depending on the country.) Shipping, including recorded delivery and return receipt, comes to about $17.05. Note: more current freight prices can be found on the Shipping page. Or use select Fax/Mail Order on the shopping cart to check your shipping costs. Orders of 0.4 kg, (1 lb.) or less, which is an average for test kits, small foods, medicines, do not have to go through customs and tend to get to the customer much faster. Shipping on those runs $11.20 or thereabouts. We accept bank checks in U.S. Dollars drawn on U.S. Banks. Most major U.S. Banks have branches outside the country, or affiliate banks in other countries but I'm not familiar with Macedonia. Thank you for your interest, Alice Burkhart June 30, 2000 Alice, Do you ship products to South Africa ? Candice Candice, It looks like I can get these there. To do it within reasonable postage and stay out of customs, we have to keep it below a pound, and these, even with a few plastic plants, are fine. I ship US Postal Service, because I'm still too small to support a regular UPS pickup. Postage on International orders is $11.20. Because of the size, (the food will cause a huge lump in a regular global priority mail envelope) they will probably go air mail, small packet. Estimated delivery time according to the post office is 4 to 7 days. On small orders, under 1 pound, generally it takes 7 days. On orders over a pound that have to go through customs processing, I had a shipment going to the Virgin Islands, a US territory, take a month to get delivered. That's why it's best to be below a pound. (454 grams), including the box. (Liquids may be another story, they are heavy and anything over a pound has to go through customs, declaring contents. I don't know what the exact custom restrictions are for South Africa, what products are restricted, etc.) Anyway, this is progress. Thanks for your inquiry, Alice Burkhart June 7, 2000 Order going to Melbourne, Victoria, Australia Your Everything Fishy order will ship complete today. It is packaged, and will be shipping Air mail, as a Small Packet, so I have no way of tracing it after shipment. Due to the liquids in the test kits, this is my only overseas shipping option. Since this is your 2nd order, I assume that the first one arrived fairly promptly and intact. I have a favor to ask: I'm trying to establish about how long it takes to get goods to various overseas destinations. Could you please email me when you receive this order. Thanks again for shopping with Everything Fishy. Alice Burkhart Hi I have just received the order today (13/6 Australian EST; less than 7 days) in good condition. By the way, I am wondering whether you have Tetra nitrate refill. Regards, E.L. Hi, That's great, that the order made it in less than 7 days. Tetra doesn't make a refill for the nitrate kit that I'm aware of, I suspect because it is a 4 part test. Thank you for letting me know the order arrived OK. Alice Burkhart 3/28/00 I am located in Australia. I have read some references to international shipping in your shipping notes. However, I would like to ask the direct question of your policies regarding international orders. 1. Do you accept international orders? 2. Are there any areas or points I should keep in mind when ordering from Australia? 3. Do you currently have any customers from Australia, and are you able to inform me of any problems encountered when delivering here? 4. I will purchase via VISA - any prob's here? 5. Are there minimum orders? Pls include any additional info you may feel relevant, as I am simply trying to make myself more comfortable with the idea of purchasing from someone so far away!! Regards, Jesse W Australia. Jesse, I have customers in Hong Kong and Ireland. Australia is served by GlobalPriority Mail, so shipping itself isn't a problem. The main glitch I have encountered is that I cannot ship any kind of liquid via GPM, and my local post office is having a problem telling me whether I can ship liquids out of the country via regular mail. While there is no minimum order for an international shipment, the total shipping and handling thru the site is $13.20. This is because my actual freight can easily run $18.00 depending on what is ordered, and if it comes in via credit card it is locked in, right or wrong I have to ship it. (If you would like to send a bank draft on a US bank on an order with pre-arranged contents and weight, arranged via email and sent to the PO box, add $9.00 shipping.) This covers an envelope about 10 x 12. The orders I have received are book orders, but there was room in the envelope for Maracyn tablets, or other small flat items. I am still working things out. (this international shipping info revised 5/28/00 to reflect current postal information.) I can ship liquids out of the country, but not via Global Priority Mail. I think International Mail via Air is limited to 4 lbs. If you want to email me with clues on what specific items you are interested in, I can get you better information on shipping, costs and approximate time that it will leave the U.S. This is a whole new world for Everything Fishy, which has been a local company for years. So far, everything is going out the door, but I am still learning the ropes. Thanks for your note. Alice Burkhart Alice, You say in your email that you are going thru a whole new phase from being a local company. If your comprehensive website and extremely quick response to my query is any indication, you're off to a great start!! I will not be ordering liquids or rocks. My main interest is in plastic plants & books (your power supply is also different to ours which cancels all things powered). From your shipping page, I noted the possible limitation of 2lb's per international order. Is this so? If it is, could I trouble you with an estimation on the wgt of plastic plants (between 8"-24"). I will come up with a dummy order over the next few days, which I will email to you for costing. I will aslo check on this "Global Priority Mail" system to ensure we support it. Thank's and regards, Jesse W Jesse, Keeping Murphy Out of Your Aquarium weighs around 8 oz. If 6 plastic plants weigh 8 oz, they don't weigh any more than that. I need to see about a shipping box that qualifies for GPM but won't let the plants get crushed. Hopefully I can get some answers from the Post Office today, if I start early in the morning. Oh, and thanks for the compliment. I'm not sure the web site will ever be 100% of what I'd like it to be, it is nice to hear a different point of view. Alice Burkhart

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