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Why you should buy from Everything Fishy
Read what our customers have to say
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1. Exclusive Selection If we don't know it to be one of the best
products for the job, it's not available. Hertz and Wardley flake foods flunked my fish's taste tests. They aren't here. Scientific
and in-house tests on dechlorinators, bacterial supplements, air pumps, foods, test kits, the small expense items
that you have to have, but we think they should also work. Our decorations are tested for durability and leaching.
We don't carry as many, but you will KNOW what you are getting.
2. Competitive Prices on products that are better for your fish. Shop the competition and see. Our prices
on some items are higher, because our costs are a lot higher than the big stores, especially on canister and external
filters. But, for many items we are lower. And we carry many items that are NOT available and can not be special
ordered from the large pet stores and discount store pet departments. Example: Fritz-Zyme 7 and Fritz-Zyme 9 (rated the best bacteria supplement on the market in an independent
university study.), undergravel and sponge filters, both of which offer better filtration at lower operating costs
than the external filters big box stores specialize in. We are attempting to limit selection to either made in USA or where there is not
a US made product, best cost for us, best price for you. Many aquarium additives do more harm than good, and we do not
carry those at all.
3. Faster, more personal service. At this day and time, January 2004,
we do the best we can. Shipping is as close to next day as we can manage, but covering two states on the maintenance
side is causing occasional shipping delays. Generally we luck out, and every order still goes out on time. We'll
attempt to email and let you know what is going on, but if you have any question, feel free to call the toll free
at 877-291-9734 and we'll be happy to answer your query. Or email us at efmail@earthlink.net
Most items are in stock and ready to go, every day. Most ship the following business day. Medicines the top of
the customer notification list if a delay may occur. If we are out of stock, we'll let you know by email if it
is a life-support item. (Plastic plants may be cut from your order if they are out of stock, and your card credited,
and we'll let you know if a substitute available, or when your order ships.) Please be sure your email address
is correct on your order.
4. Special orders, special questions are welcome. If you don't know
exactly what you need, but you know what it needs to do, and it has to do with fish, (pond or aquarium) we probably
know about it or we know who to call to find out. We'll get you an answer as quickly as possible.
5. As of January 2010, Everything Fishy is almost 11 years old, and we are changing again.
The online marketplace is not the level playing field it once was, so we are reducing the number of items we carry,
shifting the emphasis toward water gardens and ponds, but maintaining the better filtration products we have
always handled, and keeping our background selection as current as our present sources allow. This smaller, leaner
inventory should allow faster shipments on the filtration and other products you NEED, and let you go pick out poly-silk plants from a local
pet store that has them, but may not have the best in filtration and other essential stuff. Change is an ongoing process.
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Why you should buy from Everything Fishy
in our customer's words and our replies:
Sept 2, 2000
Jack wrote:
Greetings,
We're looking for netting to place over our pond to keep the leaves out in the fall... do you carry any?
Please reply.
Thanks,
We now have pond netting on the pond supply page,
but it must be stretched well above the water or fish can get tangled in it. The squares measure approximately
1/2 inch.
Sent: Tuesday, September 12, 2000 11:39 AM
Subject: Re: Pond heater
I would like some advice on what type of heater to use to keep my 165 gallon water pond(McCort) warm enough so
that my Plecostomus could spend the winter in my pond, I am in McCurtain county OK, South East corner,about 3 hours
from Dallas Metro. Thanks in advance
Ramona
Ramona,
There are no pond heaters that will really keep your pond warm enough for your pleco. Ice-break heaters are available,
as of 2010, finally, after the big freeze.
Normally in North Texas, moving water won't freeze, but a pleco is dead at 55 degrees.
What I tried in 1999 in my 1000 gallon was a 250 or 300 watt Acura submersible. It
did not make a dent in raising the temperature, but I have 1000 gallons. Also, they just aren't safe for outdoor
use, and I would worry about the heater getting up against my vinyl liner and melting it. Now, you have a 'hardshell'
pond that is less vulnerable to melting, and I still have that Acura. (It saw about 10 days use, and I don't have
a tank large enough to need it). I still don't recommend it.
No heaters are rated as OK for outdoor use. But PennPlax has a new line of UL approved aquarium heaters. (No aquarium
heaters have been UL listed up until now, they couldn't pass the test. This means none, being sold for 30+ years,
have really been rated as safe.)
This line is also not rated as OK for outdoor use. But they are submersible, in an unbreakable metal tube, and
will cut off if taken out of water. (I nearly burned my house down when I grabbed the wrong cord and plugged in
an Acura that was laying on carpeting. Melted some carpet and noticed the smell.)
The deal is, if I sell you one, I have to assume it is being used in an aquarium. I can't warranty that it will
make the pond safe for the pleco. I can't say it won't touch the side of the McCourt and melt it, I can't warranty
it as safe, and can't say that PennPlax says it's OK for ponds. They don't. I can say it is probably the safest
heater to experiment with. It is also one of the most expensive. I've got to contact my rep for pricing. Let me
know if you want to order one.
Alice Burkhart
Everything Fishy
Alice,
I thank you for your honesty,you see I was told by a pet Store owner (a place called , D****** in Texarkana,ARK)
that I could use any of the aquarium heaters,well I didn't think so, in fact he suggested 2 / 200 watt Thermo Compact
heaters. I guess my pleco will spend his winter in an Aquarium in the house or in an inside water garden of a friends.
Is Everything Fishy your place ?
Thanks again
Mo
(NOTE: The UL Listed PennPlax heater is out by not on the website yet. Email if you want one, and I'll hurry my coding along.)
Subject: Re: Sponge Filters
Date: Fri, 28 Jul 2000 12:43:24 -0500
Samuel wrote:
Hi it's me again with another question I sure hope you can help me. I've read in some hobbie related articles that
you should rinse your sponges once every month so they don't become clogged and stop doing their job? is that true?
I have a 66gl. tank filtered by two air-driven sponges without airstones because I can see that the turbulance
is dramatically increased by not using them. I never rinse my sponges and my fish never seem to show any distress,
my water allways looks crystal clear. I know a local discus breeder who told me he hardly if ever rinsed his sponges
and if you looked in his basement you'll witness what a fabulous collection of discus and assorted fish he houses.
By the logic of the people who write those "rinse your filter once a month" this discus breeder should
have a pile of dead fish but that's just what's not happening. If you wanted to grow infusoria wouln't rinsing
the sponge defeat that purpuse?
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Samuel,
I probably rinse my sponges twice a year, or when they look really gooey, and when I do it, I rinse them in cool
dechlorinated water, usually what I took out of the tank during a water change. I do use air stones, and I change
those probably every 3 to 6 months, to keep the flow up. I use good quality glass bead air stones, the kind I have
marked on the site as "bulk glass bead air stone, 1". They're actually about an inch and a half long,
and put out a lot of air..
I tell people not to change cartridges, etc., all the time, and they all read the boxes on their filters and throw
their biological filters into the trash. I won't even carry Biowheels anymore, after finding from personal experience
that virtually none of the bacteria reside on the wheel, it's all in the cartridge, and the box lies too much for
me. I just carry replacement parts and cartridges on them. Good question. Have a good day.
Alice Burkhart
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The order left on Thursday, with a little more expensive pump at no extra charge. We get them
out the door as quickly as possible. But, when our wholesale order ends up doing a grand tour of another state
enroute from Texas to Texas, it's out of our control. This is why your card is never charged until your order is
in the box. You will be notified by email if a substitution will allow faster shipment, because we never change
your order without your permission. And we notify you by email when your order ships, or fails to ship due to a
delay. If there is a question in the comments section, such as 'have I ordered the correct item for my marine tank',
we will contact you via email, especially if you haven't ordered what you need for your stated purpose, and we'll
do our best to make sure you get what you actually need. There are times when being a small company has its advantages.
Fewer forms to file if changes are made, fewer 'rules' and less red tape. We hope to keep our small company flexibility
as our company grows. Thank you for visiting Everything Fishy. AB
4/26/00
Alice,
I just wanted to say thank you for all of the fine advice in your booklet "Keeping Murphy Out Of Your Aquarium".
About 20 of years ago
I had two tanks that were a constant worry and frustration as I watched fish after fish die, and had no clue as
to the reason. Well, after discovering your book on the internet and than reading it, I decided to try it again
and now our new 44 gallon tank is up and running smoothly with NO deaths! And.... I now know the reason why!
Again, Thank you.
Jim Dickie
p.s. All of the new products available on the market for aquariums now is a true revelation to me! |
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International Shipping Questions. Only a few, but
they are growing.
Note: as of Spring 2009 all overseas shipping is by my pre-approval only. The site will not
accept an overseas order. I've had regular customers in Australia, Japan, Jamaica, South Africa, etc., and you are welcome to email
and let me know what you need. We got burned on a stolen card order going into North Viet Nam, and the decision
had to be made to not be so trusting when credit card address matches can not be verified. Shipping liquids has
been an issue as well. Some items can go drop-shipped into Canada, England, Australia.
Email with your questions
and I'll see whether we can handle the order, and what shipping will cost at the current time..
Email quotes:
To and From Voilet in Jamaica:
Sept 15, 2000
Voilet wrote:
Received power filter package today in good condition.
Thanks.
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Voilet,
Thank you for letting me know that you received the Millennium OK. Have the plastic plants arrived yet? They weighed
under a pound so I thought they might get there faster. This one still took a full month, but with its weight,
I'm not too surprised.
Alice
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Sept 24, 2000
Voilet wrote:
Please do remember to let me know when you receive my ornaments so I can place my order
Thank you
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Voilet,
I received one, and my vendor shipped the wrong item on the other one. I have the skeleton at the wheel, Item Temp75.
I did get another shipwreck, more expensive and heavier (more expensive to ship). It's item 700, and will add $1.00
to your shipping I believe. It wasn't a good week for this mfgr. UPS still has one of the boxes, but I talked to
the company and your rocking shipwreck isn't in the missing box. Which means another 10 to 14 days for me to get
it in. I do have your siphon though. Let me know what you want to do, and I'll take care of it. Thank you,
Alice
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Yes I will take item 700 and 75, plus the siphon . I will place my order by Monday 25 as I will choose a few more
plants too. I do have one problem your stock is very nice and I just keep on buying, but keep it up you have a
nice line to choose from.
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Voilet,
Your note was so nice! I'm glad you like my shop. May I put your note on the customer feedback page? (minus your
last name and email address of course.)
Alice
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For sure you can that would nice
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Sept 25, 2000
Voilet wrote:
I just placed my order but for the shipping address it should be JAMAICA W.I. ,the last "a" was left
off again . Also let me know when you send my order so I can keep track of it. Thank you
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Voilet,
I'll let you know. (It should go tomorrow, barring disaster.) Thank you for shopping with Everything Fishy.
Alice
3/28/00
I am located in Australia. I have read some references to international shipping in your shipping notes. However,
I would like to ask the direct question of your policies regarding international orders.
1. Do you accept international orders?
2. Are there any areas or points I should keep in mind when ordering from Australia?
3. Do you currently have any customers from Australia, and are you able to inform me of any problems encountered
when delivering here?
4. I will purchase via VISA - any prob's here?
5. Are there minimum orders?
Pls include any additional info you may feel relevant, as I am simply trying to make myself more comfortable with
the idea of purchasing from someone so far away!!
Regards,
Jesse W
Australia.
Jesse,
I have customers in Hong Kong and Ireland. Australia is served by GlobalPriority Mail, so shipping itself isn't
a problem. The main glitch I have encountered is that I cannot ship any kind of liquid via GPM, and my local post
office is having a problem telling me whether I can ship liquids out of the country via regular mail.
While there is no minimum order for an international shipment, the total shipping and handling thru the site is
$13.20. This is because my actual freight can easily run $18.00 depending on what is ordered, and if it comes in
via credit card it is locked in, right or wrong I have to ship it. (If you would like to send a bank draft on a
US bank on an order with pre-arranged contents and weight, arranged via email and sent to the PO box, add $9.00
shipping.) This covers an envelope about 10 x 12. The orders I have received are book orders, but there was room
in the envelope for Maracyn tablets, or other small flat items. I am still working things out.
(this international shipping info revised 5/28/00 to reflect
current postal information.)
I can ship liquids out of the country, but not via Global Priority Mail. I think International Mail via Air is
limited to 4 lbs. If you want to email me with clues on what specific items you are interested in, I can get you
better information on shipping, costs and approximate time that it will leave the U.S. This is a whole new world
for Everything Fishy, which has been a local company for years. So far, everything is going out the door, but I
am still learning the ropes. Thanks for your note.
Alice Burkhart
Alice,
You say in your email that you are going thru a whole new phase from being a local company. If your comprehensive
website and extremely quick response to my query is any indication, you're off to a great start!!
I will not be ordering liquids or rocks. My main interest is in plastic plants & books (your power supply is
also different to ours which cancels all things powered).
From your shipping page, I noted the possible limitation of 2lb's per international order. Is this so? If it is,
could I trouble you with an estimation on the wgt of plastic plants (between 8"-24").
I will come up with a dummy order over the next few days, which I will email to you for costing. I will aslo check
on this "Global Priority Mail" system to ensure we support it.
Thank's and regards,
Jesse W
Jesse,
Keeping Murphy Out of Your Aquarium weighs around 8 oz. If 6 plastic plants weigh 8 oz, they don't weigh any more
than that. I need to see about a shipping box that qualifies for GPM but won't let the plants get crushed. Hopefully
I can get some answers from the Post Office today, if I start early in the morning.
Oh, and thanks for the compliment. I'm not sure the web site will ever be 100% of what I'd like it to be, it is
nice to hear a different point of view.
Alice Burkhart
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