|
Everything Fishy offers a level of customer contact, support and expertise unavailable anywhere
on the Internet. Our goal is to emulate a small local pet store with very experienced owners and staff. We do this
by offering you the same hand-picked, high quality products that we have always offered our maintenance customers.
We also offer experienced customer support before, during and after purchase. Our prices are as competitive as
our cost structure allows, and will probably drop over time. We do not ship aquariums or fish due to their fragility
and the high cost of shipping.
We do not wish to replace high-quality pet stores that offer our level of knowledgeable service.
We do recognize that every year fewer of these remain in business, and fewer consumers have access to them. So
Everything Fishy's niche is to bring today's aquarium hobbyist some of the service we were privileged to enjoy
when we started out.
Because of the support readily available by email, fax and phone, we do not offer refunds when we ship what
you ordered, and it arrives intact. Our refund policy is as follows:
Merchandise Purchases: No monetary refunds. Will reship item if damage claim is filed
with carrier. May exchange item if circumstances warrant an exchange, and the cost is similar. Customer is responsible
for return freight unless the item was mis-shipped by us, or damaged by a carrier.
Merchandise items, particularly pumps, heaters, and hardware are warranted by the manufacturer.
Manufacturer's warranties as listed on product package will be honored. Warranty is limited to replacement of defective
product. Damages to other equipment or livestock are specifically excluded from manufacturer's and Everything Fishy's
warranty.
Consulting: No refunds.
Pond Service: No refund, return service call "make good" policy.
Aquarium Service: No refunds, return service call "make good" policy.
Email
Fax: (817) 293-1782
Phone (817) 293-1782 Return to Everything Fishy Home
|
